Vitamin Phones

Refund and Returns Policy

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This Refunds and Return Policy applies to purchases made through our website, VitaminPhones.com, as well as in-store purchases at our physical outlets.

Effective Date: 07.12.2023

In-Store Purchases

  • Returns: For in-store purchases, we accept returns within [number] days of purchase for exchange or store credit only. To be eligible for a return, items must be unused, in their original condition, and accompanied by the original receipt.
  • Damaged or Opened Products: We do not accept returns for opened or damaged products in-store. Please inspect your purchases thoroughly at the time of purchase to ensure they meet your expectations.

 

Online Purchases

  • Returns: We accept returns for online purchases within [number] days from the date of delivery for a refund or exchange. To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within 3 days of delivery. We may require photographic evidence of the damage or defect to process a return or exchange.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 3-7 days.

 

General Terms

  • Non-Returnable Items: Certain items, such as gift cards, software, downloadable products, and perishable goods, are non-returnable.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refund Processing Time: Refunds may take 3-7 days to reflect in your account, depending on your payment provider.

 

Exchanges

  • Online Purchases: Exchanges for the same item due to defects or damages will be processed upon approval of the return. If you wish to exchange an item for a different one, please initiate a return and place a new order.
  • In-Store Purchases: Exchanges for the same item are subject to availability. Please visit our store for exchanges and bring the original receipt.

Contact Information

If you have any questions regarding our Refunds and Return Policy, please contact our customer service team at

Email: [email protected]

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